Cancellation Policy
Deposits
All deposits are non-refundable, but are transferable to another date if rescheduled with a minimum of 72-hours notice of originally scheduled date and time of service.
Canceling your Move
All moves must be cancelled in writing via fax to: 757-689-2155
Refund Policy
By placing your deposit, you understand and agree to the following refund policy of My Self Move, LLC:
All moves cancelled with at least 72-hours notice (from scheduled moving date and time) will be given a full refund minus a $100 scheduling fee. Any and all moves cancelled with less than 72-hours notice (from scheduled moving date and time) will not be eligible for any refund. If a moving date change request is given with at least 72-hours notice (from scheduled moving date and time), there will be no fee to change to a mutually acceptable and agreed date. If a moving date change request is given with 24 to 72-hours notice (from scheduled moving date and time), there will be a $50 fee to change to a mutually acceptable and agreed date. If a moving date change request is given with less than 24-hours notice (from scheduled moving date and time), there will be a $100 fee to change to a mutually acceptable and agreed date, however, if the moving crew has been dispatched before MSM is notified of the date/time change request, the entire balance of your move will be due in full.